Have Questions?
Virtual Race Frequently Asked Questions.
Everything you need to know in advance of Race Weekend, Race Day and following the race can be found below! Have questions that aren't answered?
Your questions, answered
Virtual Race FAQs
If you have questions, these should be answered here.
All virtual participants will receive:
- Short sleeve technical running shirt
- Medal
- Personalized Bib (if registered before cutoff date)
- Curated Spotify playlist
- Results Leaderboard (separate Leaderboards for In-Person and Virtual as well as for runners and walkers)
- Training plans courtesy of ASICS Runkeeper
Event swag will be available for pick-up or mailed to you. Please note that the estimated shipping time may take longer for participants living outside of Canada.
We will also email you these downloadable items: digital race bib and finisher’s certificate.
Track your Run
- It is not mandatory to track you time for the virtual race.
- You are not required to run your race all at one time, however if you wish to use the Leaderboard, you will need to keep track of your cumulative time, and you will not be able to use the race feature on the RunKeeper app.
- For those who wish to track their time, there are a number of tracking options including RunKeeper which syncs automatically to your Race Roster account and the Leaderboard.
Additional run tracking info
- If you plan to use the Runkeeper app to train before completing your official virtual run, we recommend waiting to start the run until you’re ready to make it count!
- Log in to your Race Roster dashboard on your mobile phone, and click on Past Registrations - there you will see the Calgary Marathon and you scroll down to Start Virtual Run.
- Only GPS-tracked activities will count when using RunKeeper. Please track your race using your phone, Apple Watch, Garmin Watch, or Fitbit. Treadmill and manual activities are not valid for virtual RunKeeper races.
- Check out the RunKeeper How-To's for more. You can also submit a question HERE.
- How to preserve your battery life while tracking.
- Other apps: Tracking your time but don't want to use RunKeeper? You are welcome to run using your favourite app, or a good old fashioned watch. You will just need to ensure you make a note of, or take a screen-capture or picture of of your finishing time. You will then need to manually load your time and optional picture to the Leaderboard HERE. You will need your confirmation number for your event in order to manually upload your results. That can be found from your Race Roster account.
Yes! Our registration partner, Race Roster, is set-up to receive virtual race results with the RunKeeper app. You will need to use a tracking app, running watch or GPS device to record your time. Don’t have an app or a device to track your time, no problem, you can also manually add your time to the leaderboard.
RunKeeper Info
- If you plan to use the Runkeeper app to train before completing your official virtual run, we recommend waiting to start the run until you’re ready to make it count!
- Only GPS-tracked activities will count when using RunKeeper. Please track your race using your phone, Apple Watch, Garmin Watch, or Fitbit. Treadmill and manual activities are not valid for virtual RunKeeper races.
- Check out the RunKeeper How-To's for more. You can also submit a question HERE.
- How to preserve your battery life while tracking.
- Other apps: Tracking your time but don't want to use RunKeeper? You are welcome to run using your favourite app, or a good old fashioned watch. You will just need to ensure you make a note of, or take a screen-capture or picture of of your finishing time. You will then need to manually load your time and optional picture to the Leaderboard.
Using the Leaderboard
- The Virtual Leaderboard will be available HERE from May 28 - June 25.
- If you are using RunKeeper to track your run, your results will automatically upload to the Leaderboard.
- If you want to race yourself and improve your time you can change your result on the Leaderboard, but this will have to be done manually.
- The Leaderboard is an honour system, and therefore there are no time-based awards and/or qualifiying times.
- You can only post to the Leaderboard for your respective registered distance.
If you are NOT using Runkeeper and want to manually load your results to the Leaderboard:
- Visit the 2023 Virtual Leaderboard.
- From the results page find your distance then click the Submit a virtual result button.
- In order to submit a virtual result, you will have to confirm your registration. To confirm your registration enter your last name and confirmation number (which can be found on your registration receipt), or simply sign into your Race Roster account.
- Once your registration is confirmed, you will be prompted to enter your results and the results of anyone else that was included in your initial registration. You may choose to upload a photo or screen-capture along with you result (accepted files are .png, .jpeg and .gif), but this is not mandatory. You are able to come back at a later time to post additional results.
- After your results are submitted, you will be able to view your results details and Finisher Certificate. Click on your name for your result details and Finisher Certificate.
Yes, any changes/corrections must be completed online, please use the step-by-step instructions found below to transfer from one distance to another. You will receive the medal and shirt for your transferred distance.
Virtual participants can opt to have your swag mailed to the address you used when you registered, OR pick-up your package in-person during our Runner's Expo/Package Pick Up.
2) Package pick up will be in May.