Have Questions?
Virtual Race Frequently Asked Questions.
Everything you need to know in advance of Race Weekend, Race Day and following the race can be found below! Have questions that aren't answered?
Your questions, answered
Virtual Race FAQs
If you have questions, these should be answered here.
It means no matter where you are in the world or if you are busy on the in-person event date, you can participate and fundraise anyways. Run your race at your pace on a treadmill or outside, at whatever time and on whatever day you choose during the race window.
Anyone! ... until the event sells out.
Registration is open and you can register in the virtual event until the window closes or it sells out.
All virtual participants will receive:
- Short sleeve technical running shirt
- Medal
- Personalized Bib (if registered before cutoff date)
- Curated Spotify playlist
- Results Leaderboard (separate Leaderboards for In-Person and Virtual as well as for runners and walkers)
- Training plans courtesy of ASICS Runkeeper
Event swag will be available for pick-up or mailed to you. Please note that the estimated shipping time may take longer for participants living outside of Canada.
We will also email you these downloadable items: digital race bib and finisher’s certificate.
This is YOUR race! You can run on a treadmill or choose your own route for the virtual event. You can create fun loops, set-up your own fuel/water station in your yard, and tell your neighbours so they can cheer you on from their porches!
Track your Run
- It is not mandatory to track you time for the virtual race.
- You are not required to run your race all at one time, however if you wish to use the Leaderboard, you will need to keep track of your cumulative time, and you will not be able to use the race feature on the RunKeeper app.
- For those who wish to track their time, there are a number of tracking options including RunKeeper which syncs automatically to your Race Roster account and the Leaderboard.
Additional run tracking info
- If you plan to use the Runkeeper app to train before completing your official virtual run, we recommend waiting to start the run until you’re ready to make it count!
- Log in to your Race Roster dashboard on your mobile phone, and click on Past Registrations - there you will see the Calgary Marathon and you scroll down to Start Virtual Run.
- Only GPS-tracked activities will count when using RunKeeper. Please track your race using your phone, Apple Watch, Garmin Watch, or Fitbit. Treadmill and manual activities are not valid for virtual RunKeeper races.
- Check out the RunKeeper How-To's for more. You can also submit a question HERE.
- How to preserve your battery life while tracking.
- Other apps: Tracking your time but don't want to use RunKeeper? You are welcome to run using your favourite app, or a good old fashioned watch. You will just need to ensure you make a note of, or take a screen-capture or picture of of your finishing time. You will then need to manually load your time and optional picture to the Leaderboard HERE. You will need your confirmation number for your event in order to manually upload your results. That can be found from your Race Roster account.
Yes! Our registration partner, Race Roster, is set-up to receive virtual race results with the RunKeeper app. You will need to use a tracking app, running watch or GPS device to record your time. Don’t have an app or a device to track your time, no problem, you can also manually add your time to the leaderboard.
RunKeeper Info
- If you plan to use the Runkeeper app to train before completing your official virtual run, we recommend waiting to start the run until you’re ready to make it count!
- Only GPS-tracked activities will count when using RunKeeper. Please track your race using your phone, Apple Watch, Garmin Watch, or Fitbit. Treadmill and manual activities are not valid for virtual RunKeeper races.
- Check out the RunKeeper How-To's for more. You can also submit a question HERE.
- How to preserve your battery life while tracking.
- Other apps: Tracking your time but don't want to use RunKeeper? You are welcome to run using your favourite app, or a good old fashioned watch. You will just need to ensure you make a note of, or take a screen-capture or picture of of your finishing time. You will then need to manually load your time and optional picture to the Leaderboard.
Using the Leaderboard
- The Virtual Leaderboard will be available HERE from May 28 - June 25.
- If you are using RunKeeper to track your run, your results will automatically upload to the Leaderboard.
- If you want to race yourself and improve your time you can change your result on the Leaderboard, but this will have to be done manually.
- The Leaderboard is an honour system, and therefore there are no time-based awards and/or qualifiying times.
- You can only post to the Leaderboard for your respective registered distance.
If you are NOT using Runkeeper and want to manually load your results to the Leaderboard:
- Visit the 2023 Virtual Leaderboard.
- From the results page find your distance then click the Submit a virtual result button.
- In order to submit a virtual result, you will have to confirm your registration. To confirm your registration enter your last name and confirmation number (which can be found on your registration receipt), or simply sign into your Race Roster account.
- Once your registration is confirmed, you will be prompted to enter your results and the results of anyone else that was included in your initial registration. You may choose to upload a photo or screen-capture along with you result (accepted files are .png, .jpeg and .gif), but this is not mandatory. You are able to come back at a later time to post additional results.
- After your results are submitted, you will be able to view your results details and Finisher Certificate. Click on your name for your result details and Finisher Certificate.
Please share your running photos, spirit shots and virtual finish line photos on social media (@calgarymarathon and @runcalgary) use the hashtags #runcalgary #runcalgaryvirtual. You can also upload your photos through the RunKeeper app.
Yes! Thanks to our event partners there will be spirit awards and draw prizes throughout the race window. Participate once or race all the distances and get your name on the leaderboard more than once!
Since you’ll be creating your own course that will not be certified, you will not be able to qualify for the Boston Marathon nor does it count towards the Abbott World Marathon Majors Series.
Yes, any changes/corrections must be completed online, please use the step-by-step instructions found below to transfer from one distance to another. You will receive the medal and shirt for your transferred distance.
Absolutely! If you registered for any race, regardless of its status, it counts towards earning your Run Calgary swag. All virtual sign ups that have a cost associated will also count towards your series swag.
Entry fees are non-refundable under all circumstances. That means that once we receive and accept your entry, you will not receive a refund for any reason. If you want to understand more about why we can’t refund your registration, please read about sunk costs and where your registration fee goes HERE.
Virtual participants can opt to have your swag mailed to the address you used when you registered, OR pick-up your package in-person during our Runner's Expo/Package Pick Up.
2) Package pick up will be in May.
No! You can run it all at once or in segments and upload your aggregate time manually to the leaderboard when you have completed the entire distance. Instructions on the new release of RunKeeper and how to upload your finishing time is coming in an email before May 29.
